Privacy Policy | VARS Aquaculture

Effective Date: 01/01/2025

At VARS Aquaculture (“we”, “our”, or “VARS”), your privacy and trust are of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or purchase our products. It also includes our shipping and return policies, including terms related to international trade governed by Incoterms.

1. Information We Collect

We collect information in the following ways:

A. Personal Data

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Company name and tax/VAT ID (where applicable)
• Payment information (processed securely by third-party providers)

B. Non-Personal Data

• IP address
• Browser type
• Device information
• Cookies and usage data (e.g., pages visited, time on site)

2. How We Use Your Information

We use your information to:

• Fulfill and manage your orders and shipments
• Provide customer support and respond to inquiries
• Improve website performance and usability
• Comply with legal and regulatory obligations
• Send marketing emails (only with your consent)
• Improve product development and service quality

3. Sharing of Information

We may share your information with:

• Logistics and shipping partners for order fulfillment
• Payment service providers for secure transactions
• Authorized distributors or sales agents
• Legal authorities if required by applicable law
  We do not sell or rent your personal data to third parties.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your data. All financial transactions are processed through encrypted channels via trusted third-party payment providers.

5. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze traffic. You can disable cookies via your browser settings, but some site features may not function properly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Withdraw consent for data processing
• Request deletion of your data (subject to business/legal needs)

For any of these requests, please contact us at: [email protected]

7. Shipping Policy

Domestic Shipping (within Türkiye):

• We may charge a delivery fee, depending on location and order size.
• Orders are typically processed and shipped within 2–5 business days, subject to stock availability.

International Shipping:

• International shipments may be governed by Incoterms (e.g., EXW, FOB, CFR, DDP) as agreed in the sales contract.
• Delivery time and responsibility for insurance, taxes, duties, or customs clearance depend on the agreed Incoterm.

Packaging & Logistics:

All goods are securely packaged according to international standards for aquaculture-related products (e.g., temperature-sensitive goods, powders, feed).

8. Return & Refund Policy

Domestic Sales:

• Returns are only accepted for defective or damaged products reported within 7 days of delivery.
• To be eligible, the product must be unused and in original packaging.

International Sales:

• Return and refund policies depend on the agreed Incoterm:
  • EXW / FOB: Responsibility shifts upon dispatch. No returns unless agreed otherwise.
  • CFR / DDP: Contact us for claims regarding transit-related damages.

To initiate a return or claim, please contact: [email protected] with photos, order details, and reason for return.

9. Industry-Specific Compliance

As part of the aquaculture and feed industry, we are committed to:

• Sustainable sourcing and safe product handling
• Compliance with biosecurity protocols
• Transparency in product composition and labeling
• Adhering to regional feed regulations and export controls
• Data privacy in line with GDPR and KVKK (Türkiye)

10. Updates to This Policy

We may update this policy periodically. The revised version will be posted here with the “Effective Date” updated accordingly. Continued use of our services after changes indicates your acceptance.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact:

VARS Aquaculture Trading Company

 İsmet Kaptan Mah., Gazi Osman Pasa Blv. No:3-508- Konak Izmir - Turkey

📧 Email: [email protected]

📞 Phone: +90 232 290 5756

Optional Additional Sections (if applicable):

• Data Retention Period
• Newsletter Subscription and Unsubscribe Policy
• Third-Party Services Disclaimer (Google Analytics, Mailchimp, etc.)

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